When Dealing With Negative Sentiment, You Should:

April 10, 2022 Sara Merlin 0 Comments

Ignore it, the customer will probably forget about it
Check to see if the customer’s problem is the company’s fault. If not, let them know
Address it quickly, and take the conversation to private messaging as needed
Ask your brand advocates to target the customers message with hostile replies

The correct answer is:

Address it quickly, and take the conversation to private messaging as needed

Sources: Hootsuite Social Marketing Course

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