Fill In The Blank: You Should Use NPS Instead Of Customer Satisfaction Survey When You Want To Understand __________.

Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage The correct answer is: Overall satisfaction vs. satisfaction at a particular moment CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub Software Certification To … Read more

True Or False? When Writing Custom Feedback Surveys, Use A Variety Of Open-Ended And Closed-Ended Questions.

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub Software Certification To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here – HubSpot Service Hub Software Certification Exam Answers

Which of the following tools is NOT included in HubSpot’s Service Hub?

Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub Software Certification To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here – HubSpot Service Hub Software Certification Exam … Read more

Which of the following is an example of when you should use a restricted knowledge base?

If you only want your customers, not prospects, to access your information If you don’t want your competitors to access your information If you only want your customers to see the articles once A&B None of the above The correct answer is: A&B CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service … Read more

Which survey asks the following question: How easy was it for you to handle your issue?

Customer effort score Net promoter score Customer satisfaction survey None of the above The correct answer is: Customer effort score CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub Software Certification To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here – HubSpot … Read more

True or false? Each team within your company should have their own customer journey map.

True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub Software Certification To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here – HubSpot Service Hub Software Certification Exam Answers

True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub Software Certification To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here – HubSpot Service Hub Software Certification Exam Answers

True or false? Your customer journey map should be written from the perspective of your customer.

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub Software Certification To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here – HubSpot Service Hub Software Certification Exam Answers