True or false? You should write new knowledge base articles every day.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreHere is the answer of the question: With ticket ______, you are able to filter down your tickets
views editing stores records customization The correct answer is: views CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)
Read moreWhich of the following is a benefit of live chat?
It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The
Read moreAn Example Of A Customer Using Self-Service Is When They:
live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up
Read moreHow Often Should You Edit Your Knowledge Base Articles?
Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly
Read moreAn Example Of An Extended Value Milestone Is When A Customer:
gets the outcome they expected renews their account gets more than they expected tells their network about your product or
Read moreTrue or false? A knowledge base is a type of self-service.
True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreIn Terms Of A Customer Journey Map, What Does Intended Value Refer To?
When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect
Read moreIntake Is How You _____.
respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries The correct answer is: receive support inquiries
Read moreAll of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It
Read more