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Author: Emilia Clarke

HubSpot Service Hub Software Certification 

Fill in the blank: With ticket ________, you are able to edit ticket properties according to which team owns the ticket.

June 19, 2022 Emilia Clarke 0 Comments

editing records customization views pipelines The correct answer is: records customization CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF

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HubSpot Service Hub Software Certification 

You can do all of the following from a ticket record EXCEPT:

June 19, 2022 Emilia Clarke 0 Comments

Make a call Send an email Create an internal task for yourself or a colleague Start a video chat The

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HubSpot Service Hub Software Certification 

An example of an intended value milestone is when the customer expected to get her fridge fixed, ________.

June 19, 2022 Emilia Clarke 0 Comments

and her fridge is fixed. and her fridge and sink are fixed. and the repair person arrives. but the repair

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HubSpot Service Hub Software Certification 

True or false? Through ticket automation, you can move a ticket from one stage to another based on an email response.

June 19, 2022 Emilia Clarke 0 Comments

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub

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HubSpot Service Hub Software Certification 

Which of the following is NOT an appropriate way to categorize your knowledge base articles?

June 19, 2022 Emilia Clarke 0 Comments

By persona By product or service By author By customer stage The correct answer is: By author CLICK HERE TO

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HubSpot Service Hub Software Certification 

True or false? You should only reach out to your detractors.

June 19, 2022 Emilia Clarke 0 Comments

True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub

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HubSpot Service Hub Software Certification 

The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value

June 19, 2022 Emilia Clarke 0 Comments

expected value first value second impression extended impression The correct answer is: first value CLICK HERE TO DOWNLOAD FULL EXAM

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HubSpot Service Hub Software Certification 

With Service Hub, you can complete all of the following tasks EXCEPT:

June 19, 2022 Emilia Clarke 0 Comments

Gather intake Route tickets Monitor all social media Respond to support inquiries The correct answer is: Monitor all social media

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HubSpot Service Hub Software Certification 

Fill in the blank: A knowledge base is a ______.

June 19, 2022 Emilia Clarke 0 Comments

blog about a product or service collection of articles about a product or service place where customers can contact a

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HubSpot Service Hub Software Certification 

You should use a call-out in a knowledge base article to:

June 19, 2022 Emilia Clarke 0 Comments

draw the reader’s attention to an important detail tell your reader what articles to read next host Q&As ask the

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