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Author: Emilia Clarke

HubSpot Service Hub Software Certification 

Fill In The Blank: You Should Use NPS Instead Of Customer Satisfaction Survey When You Want To Understand __________.

June 19, 2022 Emilia Clarke 0 Comments

Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall

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HubSpot Service Hub Software Certification 

What’s a good NPS score?

June 19, 2022 Emilia Clarke 0 Comments

Varies by industry Anything positive 10 or above 20 or above The correct answer is: Varies by industry CLICK HERE

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HubSpot Service Hub Software Certification 

True Or False? When Writing Custom Feedback Surveys, Use A Variety Of Open-Ended And Closed-Ended Questions.

June 19, 2022 Emilia Clarke 0 Comments

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub

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HubSpot Service Hub Software Certification 

Which of the following tools is NOT included in HubSpot’s Service Hub?

June 19, 2022 Emilia Clarke 0 Comments

Help desk Customer feedback surveys Project management Knowledge base The correct answer is: Project management CLICK HERE TO DOWNLOAD FULL

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HubSpot Service Hub Software Certification 

Which of the following is an example of when you should use a restricted knowledge base?

June 19, 2022 Emilia Clarke 0 Comments

If you only want your customers, not prospects, to access your information If you don’t want your competitors to access

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HubSpot Service Hub Software Certification 

Which survey asks the following question: How easy was it for you to handle your issue?

June 19, 2022 Emilia Clarke 0 Comments

Customer effort score Net promoter score Customer satisfaction survey None of the above The correct answer is: Customer effort score

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HubSpot Service Hub Software Certification 

All of the following are reasons to collect feedback EXCEPT:

June 19, 2022 Emilia Clarke 0 Comments

To save money To learn who your advocates are To understand what your customers think of you To know what

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HubSpot Service Hub Software Certification 

True or false? Each team within your company should have their own customer journey map.

June 19, 2022 Emilia Clarke 0 Comments

True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub

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HubSpot Service Hub Software Certification 

True or false? Even if you have different products or services, you should try and keep them on the same customer journey map if the customer journey is similar.

June 19, 2022 Emilia Clarke 0 Comments

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub

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HubSpot Service Hub Software Certification 

True or false? Your customer journey map should be written from the perspective of your customer.

June 19, 2022 Emilia Clarke 0 Comments

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub

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