Fill in the blank: With HubSpot’s help desk, you can streamline and manage your intake within ______.
conversations or tickets your email client knowledge base your website The correct answer is: conversations or tickets CLICK HERE TO
Read moreAuthor: Emilia Clarke
A help desk does all of the following EXCEPT:
Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback CLICK HERE TO
Read moreA service level agreement is a(n)
Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company
Read moreWhen should you use multiple ticket pipelines?
If your tickets go through different stages If you provide multiple products or services If you have multiple customer service
Read moreWhen should you consider using a chatbot?
If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot
Read moreWhich of the following is a benefit of phone support?
It’s cheaper for your company. Customers can get immediate help for complicated issues. In general, customers prefer phone support to
Read moreWhich report(s) do yo use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct
Read moreFill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.
Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing
Read moreFill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.
employee promoter renewal marketer The correct answer is: promoter CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:
Read moreWhen should a company create multiple customer journey maps?
If they sell to multiple personas that go through different processes If they sell multiple products or services If they
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