What is a snippet?
A reusable text block An email template The bit of text on a ticket record A ticket The correct answer
Read moreAuthor: Emilia Clarke
All of the following are reasons to @ mention someone on a ticket record EXCEPT:
To escalate a ticket As an FYI To transfer ticket ownership To email the customer The correct answer is: To
Read moreFill in the blank: When responding to a customer, you should use an email template to______.
answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is:
Read moreTrue of false? You can edit the NPS question in HubSpot.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreIn HubSpot, help desk is comprised of all of the following tools EXCEPT:
Reporting Automation Knowledge base Tickets The correct answer is: Knowledge base CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF
Read moreFill in the blank: You should use a customer effort score instead of a customer satisfaction survey when you want to understand __________.
Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall
Read moreFill in the blank: Reach out to your ______ to ask them to complete advocacy actions.
promoters detractors passives marketing team The correct answer is: promoters CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)
Read moreScenario: Your boss wants to assess how customers feel after a technician visited their home. Which survey should your boss use?
Net promoter score Customer satisfaction survey Customer acknowledgment survey Customer effort score The correct answer is: Customer satisfaction survey CLICK
Read moreAll of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:
Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until
Read moreWhich of the following is NOT a step when establishing listening posts?
Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback CLICK
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