True or false? It’s a best practice to send your NPS survey to customers monthly.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreAuthor: Emilia Clarke
True or false? Experiencing lower ticket volume is a good indicator that your knowledge base is working well.
True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreTrue or false? It’s a good idea to write your knowledge base titles as questions.
True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreTrue or false? The only way to move tickets to different stages is manually.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreTrue or false? When setting up your Conversations email inbox, you should connect your personal email.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreTrue or false? Customer journey maps are only useful for customer-facing individuals.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreTrue or false? You should only include four stages in your customer journey map.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreTrue or false? Your leadership team should be the ones to create the customer journey map.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreYour marketing director at ABC Marketing Agency would like to set up an email campaign that will use personalization to reference a lead’s recent conversion. Is this possible?
Yes, this is possible for leads. No, this is not something you can personalize. Yes, but only if the lead
Read moreDefault content should be optimized for which group above all?
The segment that you are targeting. The highest-valued persona. Search engines. First time visitors. The correct answer is: First time
Read more