HubSpot Service Hub Software Certification

conversations or tickets your email client knowledge base your website The correct answer is: conversations or tickets CLICK HERE TO

Streamline intake Provide feedback Improve experiences with reporting Triage customer issues The correct answer is: Provide feedback CLICK HERE TO

Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company

If your tickets go through different stages If you provide multiple products or services If you have multiple customer service

If human bandwidth is a constraint If the cost of making a mistake is low If you get a lot

It’s cheaper for your company. Customers can get immediate help for complicated issues. In general, customers prefer phone support to

Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct

Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing

employee promoter renewal marketer The correct answer is: promoter CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:

If they sell to multiple personas that go through different processes If they sell multiple products or services If they