An Example Of An Extended Value Milestone Is When A Customer:
gets the outcome they expected renews their account gets more than they expected tells their network about your product or
Read moreTrue or false? A knowledge base is a type of self-service.
True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreIn Terms Of A Customer Journey Map, What Does Intended Value Refer To?
When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect
Read moreIntake Is How You _____.
respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries The correct answer is: receive support inquiries
Read moreAll of the following are benefits of email support EXCEPT:
It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It
Read moreYou Should Include All Of The Following Stages In Your Customer Journey Map EXCEPT:
First impression Delighted value First value Intended value The correct answer is: Delighted value CLICK HERE TO DOWNLOAD FULL EXAM
Read moreYou want to understand how your customer support team is performing. The best feedback survey to use is:
Customer effort score Customer satisfaction survey Net promoter score Customer leadership score The correct answer is: Customer effort score CLICK
Read moreYour manager wants to know who your primary persona is. The best feedback survey to use is:
Net promoter score Custom feedback survey Customer effort score Customer satisfaction survey The correct answer is: Custom feedback survey CLICK
Read moreTrue or false? Customer effort score is measured on a three-point scale.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreTrue or false? You could use an NPS survey to assess overall sentiment of your employees.
True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
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