How do you calculate NPS?
- Percentage of promoters minus percentage of passives
- Percentage of promoters minus percentage of detractors, divided by percentage of passives
- Percentage of promoters minus percentage of detractors
- Percentage of promoters
The correct answer is:
- Percentage of promoters minus percentage of detractors
CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)
Sources: Service Hub Software Certification
To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here –
HubSpot Service Hub Software Certification Exam Answers