Which of the following is a benefit of phone support?
It’s cheaper for your company. Customers can get immediate help for complicated issues. In general, customers prefer phone support to
Read moreWhich report(s) do yo use to decide which knowledge base articles to write?
Average ticket response time Average ticket response time by rep Ticket volume by category All of the above The correct
Read moreFill in the blank: When creating a customer journey map, you should map out what your customer is ______ and ________.
Feeling and thinking Doing and looking for Doing and feeling Doing and planning to do The correct answer is: Doing
Read moreFill in the blank: Creating a customer journey map will help you identify the journey from customer to ______.
employee promoter renewal marketer The correct answer is: promoter CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources:
Read moreWhen should a company create multiple customer journey maps?
If they sell to multiple personas that go through different processes If they sell multiple products or services If they
Read moreWhat is a snippet?
A reusable text block An email template The bit of text on a ticket record A ticket The correct answer
Read moreAll of the following are reasons to @ mention someone on a ticket record EXCEPT:
To escalate a ticket As an FYI To transfer ticket ownership To email the customer The correct answer is: To
Read moreFill in the blank: When responding to a customer, you should use an email template to______.
answer a generic question answer a complicated question insert a knowledge base article transfer the email The correct answer is:
Read moreTrue of false? You can edit the NPS question in HubSpot.
True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub
Read moreIn HubSpot, help desk is comprised of all of the following tools EXCEPT:
Reporting Automation Knowledge base Tickets The correct answer is: Knowledge base CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF
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