Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall

promoters detractors passives marketing team The correct answer is: promoters CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)

Net promoter score Customer satisfaction survey Customer acknowledgment survey Customer effort score The correct answer is: Customer satisfaction survey CLICK

Offer incentives like a five dollar gift card Keep your surveys short and to the point Email customers daily until

Define your customer journey Align survey methods and goals Collect feedback Analyze feedback The correct answer is: Analyze feedback CLICK

Percentage of promoters minus percentage of passives Percentage of promoters minus percentage of detractors, divided by percentage of passives Percentage

After every support interaction Quarterly Monthly After every milestone The correct answer is: After every support interaction CLICK HERE TO

Writing a case study about a customer Paying your customer to leave you a good review regardless of their actual

overall customer sentiment. how easy it was to solve a problem. the satisfaction of a particular milestone. something that’s not

Customer effort score Customer satisfaction survey Net promoter score Customer advocacy score The correct answer is: Customer satisfaction survey CLICK