If You Encounter A Question On Social Media Channels To Which You Don’t Have An Answer, What Is The Best Way To Respond?

April 10, 2022 Sara Merlin 0 Comments

dismissively – if you don’t know the answer to a question, it’s likely not an important concern
honestly – explain you don’t have an answer, but that you’ll get back to them with it
vaguely – it’s best to avoid admitting to customers that you don’t know the answer
confidently – it’s best to take your best guess at an answer, and convey it with confidence

The correct answer is:

honestly – explain you don’t have an answer, but that you’ll get back to them with it

Sources: Hootsuite Social Marketing Course

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