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HubSpot Service Hub Software Certification

HubSpot Service Hub Software Certification 

True or false? You should write new knowledge base articles every day.

June 19, 2022 Emilia Clarke 0 Comments

True False The correct answer is: False CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub

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HubSpot Service Hub Software Certification 

Here is the answer of the question: With ticket ______, you are able to filter down your tickets

June 19, 2022 Emilia Clarke 0 Comments

views editing stores records customization The correct answer is: views CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)

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HubSpot Service Hub Software Certification 

Which of the following is a benefit of live chat?

June 19, 2022 Emilia Clarke 0 Comments

It’s an easy way to answer complicated questions. It’s immediate. It’s easy to convey tone. All of the above The

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HubSpot Service Hub Software Certification 

An Example Of A Customer Using Self-Service Is When They:

June 19, 2022 Emilia Clarke 0 Comments

live chat with an employee Search for their inquiry and finds an article Search for their inquiry and ends up

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HubSpot Service Hub Software Certification 

How Often Should You Edit Your Knowledge Base Articles?

June 19, 2022 Emilia Clarke 0 Comments

Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly

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HubSpot Service Hub Software Certification 

An Example Of An Extended Value Milestone Is When A Customer:

June 19, 2022 Emilia Clarke 0 Comments

gets the outcome they expected renews their account gets more than they expected tells their network about your product or

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HubSpot Service Hub Software Certification 

True or false? A knowledge base is a type of self-service.

June 19, 2022 Emilia Clarke 0 Comments

True False The correct answer is: True CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT) Sources: Service Hub

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HubSpot Service Hub Software Certification 

In Terms Of A Customer Journey Map, What Does Intended Value Refer To?

June 19, 2022 Emilia Clarke 0 Comments

When customers expectations are exceeded The customers first experience When the customer feels confident they will get what they expect

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HubSpot Service Hub Software Certification 

Intake Is How You _____.

June 19, 2022 Emilia Clarke 0 Comments

respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries The correct answer is: receive support inquiries

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HubSpot Service Hub Software Certification 

All of the following are benefits of email support EXCEPT:

June 19, 2022 Emilia Clarke 0 Comments

It’s immediate It provides a paper trail You can insert screenshots and gifs It’s conversational The correct answer is: It

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