The four key moments to keep in mind when customer journey mapping are: First impression, ___________, intended value, extended value

• expected value
• first value
• second impression
• extended impression

The correct answer is:

• first value

CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)

Sources: Service Hub Software Certification

To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here –
HubSpot Service Hub Software Certification Exam Answers