In order to assess customer service agent performance, which of the following reports should you look at?

  • Ticket close total by rep
  • Ticket totals over time
  • Ticket totals by source
  • Knowledge base article views

The correct answer is:

  • Ticket close total by rep

CLICK HERE TO DOWNLOAD FULL EXAM ANSWERS SHEET (PDF FORMAT)

Sources: Service Hub Software Certification

To see all the questions and correct answers of the HubSpot Service Hub Software Certification Exam, Click Here
HubSpot Service Hub Software Certification Exam Answers

Leave a Comment